Membership Policies

Membership Cancellation/Refund Request

To request a cancellation and refund of the balance of your pre-paid OPERS Facility Usage Membership, you must submit a "Membership Cancellation and Refund Request Form". A $30 administrative fee will be charged for all approved cancellations. Do not use this form to request cancellation of a membership paid through UCSC payroll deduction. To request cancellation of a continuous and ongoing monthly payroll deduction, please use the "Payroll Deduction Cancellation Request Form".

Lost or Damaged Cards:

  • The replacement fee for a lost card is $15.00
  • If your card is stolen, you may get it replaced free of charge if you provide a police report.
  • Cards that are broken or damaged due to long term use - i.e. you've been a member for a long time - may be brought to the Wellness Center Front Desk and will be replaced free of charge.

Minors using OPERS Facilities:

  • Minors ages 16-17 who have a Membership Card or a Day Pass are allowed use of the OPERS Facilities, with the exception of the Wellness Center. They are allowed to use the Wellness Center only if accompanied by a parent or guardian. The parent or guardian must also have a Membership Card or Day Pass.
  • Minors ages 8-15 years who have a Membership Card or a Day Pass are allowed use of OPERS Facilities. They must be accompanied by a parent or guardian. The parent or guardian must also have a Membership Card or Day Pass. The exception is the Wellness Center. Minors ages 8-15 are not allowed access to the Wellness Center at any time, regardless of the presence of parent or guardian, or verbal permission by parent or guardian to Wellness Center staff.
  • Minors 7 years and under are allowed access to the OPERS Facilities without a Membership Card or Day Pass if they are accompanied by a parent or guardian who has a Membership Card or Day Pass. The exception is the Wellness Center. Minors 7 years and under are not allowed access to the Wellness Center at any time, regardless of the presence of parent or guardian, or verbal permission by parent or guardian to Wellness Center staff.